Contact Us

Contact

How Can We Help?

Whether you have questions about a patio dining set, need guidance choosing a pergola, or want an update on your order, we are happy to help.

Most messages answered within 24 business hours
Ways To Connect

Choose Your Preferred Channel

Email

support@OutdoorFamilyEscape.com
Replies within 24 hours

Phone

(555) 000-0000
Mon-Fri 9am-5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long will it take to receive my patio furniture?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. That means your total delivery time is typically 6 to 11 business days from the order date. Every shipment includes tracking so you can follow your furniture right to your door.

Is shipping really free on my order?

Yes, we offer free shipping on most orders within the Continental U.S. with no order minimum required. Please note that Alaska and Hawaii are excluded from free shipping. Orders ship via USPS, UPS, or FedEx based on your destination and package size, and you will receive tracking information once your order is on its way.

What is your return policy for outdoor furniture?

We want you to love your new outdoor space. If something is not quite right, please reach out to our team within the return window outlined on our Returns Policy page. We will walk you through the process and make it as straightforward as possible.

Can I exchange a patio set for a different style or size?

We understand that choosing the right set for your deck or patio can be tricky. If you need a different configuration, contact us and we will help coordinate an exchange. Please review our Returns & Exchanges page for specific eligibility details and timeframes.

How do I choose the right fire pit table for my patio?

Consider the size of your outdoor space, how many seats you want around it, and whether you prefer a propane or wood-burning style. Our product descriptions include detailed dimensions and material information to help you decide. If you are still unsure, send us a message and we can offer personalized recommendations based on your patio layout.

What materials are your pergolas and furniture made from?

Materials vary by product and are listed on each product page. You will find options built with weather-resistant frames, rust-resistant hardware, and durable outdoor fabrics designed for long-term use. Check individual listings for full material specifications and care instructions.

Do you charge sales tax on orders?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

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Order Status & Shipping
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For

Prompt Replies

Our team responds to every message within one business day so you are never left waiting.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Built for Outdoors

Every piece is designed with weather-resistant materials so your patio stays beautiful season after season.

Free Shipping

Enjoy free shipping within the Continental U.S. on most orders with no minimum purchase required.

Owned and operated by Outdoor Family Escape
5830 East 2nd Street, Suite 6300, Casper, WY 82609